Stop losing sales to unanswered questions. This template gives your store instant support for orders, products, returns, and cart recovery — even at 2 AM.
Deploy this template free45-60%
Typical automation rate
Order, shipping, returns
Top questions handled
< 10 min
Setup time
Unlimited
Handles simultaneous chats
See how the chatbot handles real conversations in each scenario. Every script is customizable — just add your business details.
Handle order tracking, shipping questions, return requests, and product inquiries automatically.
Example conversation
Hi! 👋 How can I help you today?
Where's my order?
I can look that up! What's your order number?
#ORD-4521
Found it! Your order #ORD-4521 shipped yesterday via FedEx. Tracking: FX-8834291. Expected delivery: March 28.
Need anything else?
Can I return the blue shirt?
Of course! You're within our 30-day return window. Here's how:
1. Go to your order page
2. Click "Start Return" on the blue shirt
3. Print the prepaid label
4. Drop off at any FedEx location
You'll get a refund within 5-7 business days once we receive it.
Guide visitors to the right product, suggest complementary items, and surface active promotions.
Example conversation
Hey! Looking for something specific, or just browsing? 😊
I need a gift for my mom's birthday
Great! What does she enjoy? I can narrow it down:
Skincare
Here are our top-rated skincare gifts:
🌿 **Glow Set** — $49 (⭐ 4.8, 230 reviews)
🧴 **Daily Ritual Kit** — $65 (⭐ 4.9, 180 reviews)
Both come in gift packaging! Want me to add one to your cart?
Capture emails from browsers by offering personalized recommendations, discount codes, or back-in-stock alerts.
Example conversation
Welcome! First time here? I can help you find exactly what you need.
Just looking around
No pressure! But here's a tip — I can email you a 10% off code for your first order. Want it?
Sure
Awesome! What's your email?
sarah@example.com
Done! Check your inbox — the code is WELCOME10. It works on everything. Happy shopping! 🛍️
Answer the top 20 questions your support team hears every day — shipping, returns, sizing, payment methods.
Example conversation
Hi! I can help with common questions:
Do you ship internationally?
Yes! We ship to 45+ countries. Here's the breakdown:
📦 Standard: 7-14 business days (from $9.99)
🚀 Express: 3-5 business days (from $19.99)
Free shipping on orders over $100 to the US, UK, and EU.
Want to see shipping rates for a specific country?
Set up your e-commerce chatbot in under 10 minutes. Add your website, customize the tone, and launch.
Start free — no credit card requiredWant the full picture? Read our comprehensive guide on AI chatbots for e-commerce — including ROI data, feature deep-dives, and implementation strategies.
With Canary, you can deploy an e-commerce chatbot in under 10 minutes. Add your website URL, and the AI automatically learns your product catalog, shipping policies, and FAQ pages. No coding required.
The chatbot answers from your knowledge base — your website content, FAQ pages, and uploaded documents. For real-time order lookups, you can integrate with your order management system via webhooks, or train the bot on your returns/shipping policy pages so it can guide customers through the process.
No — the opposite. AI chatbots respond instantly (vs. minutes/hours for email), are available 24/7, and can remember context within a conversation. For complex or emotionally sensitive issues, the chatbot hands off to a human agent with full conversation context.
The AI uses your product catalog and website content to suggest relevant items based on the visitor's questions. It can surface popular products, guide visitors through categories, and highlight promotions — all from the content you've already published on your site.
Canary works with any e-commerce platform — Shopify, WooCommerce, BigCommerce, Magento, Squarespace, or custom-built stores. You add a single script tag to your site, and the chatbot widget appears automatically.
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Join businesses that have automated support, captured more leads, and cut response times to zero — no code required.
Free forever on Starter. No credit card required.