Your front desk can't answer the phone during every patient call. This template captures appointment requests, answers insurance questions, and supports patients around the clock — without storing PHI.
Deploy this template free50-65%
Typical automation rate
Insurance, hours, prep
Top questions handled
< 10 min
Setup time
Compliant by design
No PHI stored
See how the chatbot handles real conversations in each scenario. Every script is customizable — just add your business details.
Capture appointment requests 24/7, collect patient details, and route to your scheduling team.
Example conversation
Welcome! Would you like to schedule an appointment?
Yes, I need to see a dentist
I'd be happy to help! Are you a new or returning patient?
New patient
Welcome! I'll need a few details:
- Your full name?
Sarah Johnson
Thanks, Sarah! What type of appointment?
General checkup
Got it. Our next available slots are:
📅 Tuesday, March 28 at 10:00 AM
📅 Wednesday, March 29 at 2:30 PM
📅 Friday, March 31 at 9:00 AM
Which works best?
Tuesday
Perfect! I'll have our team confirm your appointment at Tuesday 10:00 AM. What's the best phone number to reach you?
Answer common patient questions about services, preparation instructions, and office policies.
Example conversation
Hi! How can I help you today?
Do I need to fast before my blood test?
Yes! For most blood tests, we recommend fasting for 8-12 hours before your appointment. You can drink water, but avoid food, coffee, and juice.
If you're unsure about your specific test, call our lab at (555) 123-4567.
Anything else I can help with?
Where do I park?
We have free patient parking in Lot B, directly behind the building. Enter from Oak Street. Handicap-accessible spots are closest to the entrance.
Answer insurance acceptance questions and guide patients to billing resources.
Example conversation
I can help with insurance questions!
Do you accept Blue Cross?
Yes! We accept Blue Cross Blue Shield, including PPO and HMO plans. We also accept:
✅ Aetna
✅ Cigna
✅ UnitedHealthcare
✅ Medicare
✅ Most Medicaid plans
Don't see yours? Call our billing team at (555) 123-4567 to verify coverage.
Would you like to schedule an appointment?
Answer the top questions patients ask: hours, location, accepted insurance, preparation instructions.
Example conversation
Hi! Here are the topics I can help with:
What are your hours?
Our office hours are:
🕐 Monday–Friday: 8:00 AM – 5:00 PM
🕐 Saturday: 9:00 AM – 1:00 PM
🕐 Sunday: Closed
We also offer telehealth appointments for established patients. Would you like to book one?
Set up your healthcare chatbot in under 10 minutes. Add your website, customize the tone, and launch.
Start free — no credit card requiredWant the full picture? Read our comprehensive guide on AI chatbots for healthcare — including ROI data, feature deep-dives, and implementation strategies.
Canary does not store protected health information (PHI). The chatbot answers from your published website content — office hours, services, insurance lists, and preparation instructions. For appointment requests, it collects name and contact info only, which is then routed to your team via your existing secure systems.
Not replace — complement. The chatbot handles the 60%+ of inquiries that are routine (hours, location, insurance, appointment requests), freeing your phone lines for patients who genuinely need to speak with someone. Most practices see phone volume drop by 30-40% within the first month.
The chatbot is trained to never provide medical advice, diagnoses, or treatment recommendations. If a patient asks a clinical question, the bot responds with: 'For medical questions, please contact our office directly at [phone number] or visit our patient portal.' This boundary is built into the system prompt.
The chatbot collects the patient's name, contact info, preferred appointment type, and availability. This information is sent to your scheduling team via email notification. The chatbot does NOT access your calendar directly — your team confirms and finalizes the booking through your existing scheduling system.
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Join businesses that have automated support, captured more leads, and cut response times to zero — no code required.
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