Last updated: March 24, 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you") and Optivus ("Company", "we", "us"), governing your use of the Canary platform, including the website at canarychat.app, the admin dashboard at admin.canarychat.app, the embeddable chat widget, and all related APIs and services (collectively, the "Service").
By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
Canary is a multi-tenant AI-powered chatbot platform that enables businesses to deploy customized chatbots on their websites. The Service includes:
You must provide accurate and complete information when creating an account. You are responsible for maintaining the security of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized access.
You may invite team members to your account. You are responsible for their use of the Service and ensuring they comply with these Terms.
The Service is offered under the following plans:
Plan details, feature limits, and pricing are listed on our Pricing page and may be updated from time to time with 30 days' notice.
Paid subscriptions are billed monthly in advance via Razorpay. By subscribing, you authorize recurring charges to your chosen payment method. All prices are in USD and exclusive of applicable taxes (including GST for Indian customers).
Each plan includes a monthly conversation limit. A "conversation" is a unique chat session initiated by a website visitor. When you exceed your plan's limit (plus a 10% grace buffer), new visitor conversations will receive a polite fallback message. Existing conversations are not affected.
Features such as file uploads, knowledge sources, team members, Q&A pairs, proactive messages, email digest, and source citations are available based on your plan tier. Attempting to use features beyond your plan's limits will prompt an upgrade.
Please refer to our Refund & Cancellation Policy for complete details. In summary:
You agree not to use the Service to:
We reserve the right to suspend or terminate accounts that violate these terms without notice.
You own your data. All knowledge base content, chatbot configurations, conversation data, and lead information belong to you. We process your data solely to provide the Service.
Upon account deletion, we will delete your data within 30 days, except where retention is required by law.
You grant us a limited, non-exclusive license to use your data solely for the purpose of operating and improving the Service (e.g., generating AI responses, providing analytics). We do not use your data to train AI models.
The Service uses OpenAI's language models to generate chatbot responses. You acknowledge and agree that:
Our collection and use of personal data is governed by our Privacy Policy. By using the Service, you agree to the terms of our Privacy Policy.
As a customer deploying the widget on your website, you act as the data controller for end-user data collected through the chatbot. You are responsible for providing appropriate privacy notices to your website visitors and obtaining any required consents. We act as a data processor on your behalf.
The Canary platform, including its software, design, documentation, trademarks, and branding, is the intellectual property of Optivus. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as described herein.
The "Powered by Canary" branding displayed on the chat widget is part of the Service and may not be removed without a separate agreement.
We strive to maintain high availability but do not guarantee uninterrupted service. The Service is provided on an "as available" basis. We may perform scheduled maintenance with reasonable advance notice. We are not liable for any downtime, data loss, or service interruptions.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OPTIVUS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.
OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED US DOLLARS ($100), WHICHEVER IS GREATER.
You agree to indemnify and hold harmless Optivus, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising out of:
You may terminate your account at any time by cancelling your subscription and contacting us to request account deletion.
We may suspend or terminate your account immediately if you violate these Terms, engage in fraudulent activity, or if required by law. Upon termination, your right to use the Service ceases immediately.
We may modify these Terms at any time. Material changes will be communicated via email to registered customers at least 30 days before taking effect. Continued use of the Service after changes take effect constitutes acceptance. If you disagree with changes, you may cancel your account before the effective date.
These Terms are governed by the laws of India. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts in Bengaluru, India.
If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
For questions about these Terms, contact us at:
legal@optivustechnologies.com